Travel DX solution
Building everyday infrastructure for international visitors, here in Japan. From check-in to repeat purchases, we connect every step around each traveler's own digital ID.
It starts at hotel check-in. We solve the problems hotels face on the ground while putting a wallet in each traveler's hands. Our AI concierge gives guests information during their stay, and we aim to connect it with payments that use stablecoins in the future.
Payments made by AI agents are certainly the future. But that future will not arrive by waiting for it. Building up the moments where it is really used, at real scale: that is the work UPBOND does on the ground in Japan.
The Travel DX solution in two minutes (Japanese audio)
From check-in and AI support during the stay to future payment integration: a video overview of our current services and what comes next.
Three industry problems that fragment the travel experience
Travelers keep control of their own data while hotels run more efficiently. A new experience platform meets both of these competing needs.
Growing inbound travel demand
Multilingual, multi-currency service and identity checks add to the workload. When language and payment needs go unmet, procedures on arrival become the bottleneck.
Staff shortages in hospitality
Front desks have to run with limited staff, and the load of face-to-face procedures makes it hard to maintain and improve the guest experience.
Data scattered across properties breaks up the experience
Each property manages traveler information separately, so touchpoints during and after the stay are not optimized and the path to a repeat visit is lost.
Web3 Regicard — digital-ID self check-in
A self check-in solution built on DID/VC (decentralized identifiers and verifiable credentials). Guests securely share their passport details before arrival, which keeps front-desk procedures to a minimum.
Self check-in
Passport pre-registration and identity verification before arrival make front-desk procedures more efficient.
Selective disclosure
Travelers choose which information to disclose to the property (self-sovereign data management).
Multilingual, multi-currency
Meets the language and payment needs of international travelers.
Live in production
Live in production at 17 APA Hotel properties. Deployed at 27 MIMARU apartment hotels.
Pre-registration
Before arrival, guests securely share their passport details from their smartphone.
Identity verification (DID/VC)
Identity is verified with decentralized identifiers and verifiable credentials. Travelers keep control of their data (selective disclosure).
Check-in complete
Front-desk procedures are kept to a minimum, reducing face-to-face work on arrival.
Travel Agent — local information by chat
Travel Agent is an AI concierge for travelers, operated by UPBOND Inc. On LINE and WhatsApp, it answers questions during the stay and gives information on nearby restaurants and sights in multiple languages.
Questions during the stay
Takes questions by chat about the hotel's facilities and services and about pre-check-in, and provides the information guests need.
Nearby recommendations
Helps travelers find what they need on the road: nearby restaurants and sights, getting around, and directions.
Multilingual chat
Travelers can ask in several languages, including Japanese and English, from LINE or WhatsApp. What is available depends on the channel and the property.
About the service
Travel Agent is an AI information service. Its answers may contain errors, so please also check each property's official information for opening hours, prices and availability. Whether you can book or buy something, and on what terms, is up to the service you are referred to.
What comes next
We are exploring consent-based data sharing, information that encourages return visits, and AI-powered booking and payments. These are future plans; not all of these features are available today.
Operator and contact
UPBOND Inc.
Mansion 31 8F, 6-31-15 Jingumae, Shibuya-ku, Tokyo, Japan
Main phone: +81 3-6275-0952
Email: biz@upbond.io
Customers and partners
Take customer experience to the next level
Transform your digital customer experience with Web3 authentication and AI agents. Talk to us to get started.